Our client, Action, is one of the most renowned discounters in the Netherlands. They are known for their low prices and big smiles. From domestic appliances to crafting materials, Action has a very diverse product portfolio, and has something for everyone.

Action began in Noord-Holland in 1992 with only one store. Today, Action is spread over 11 European countries, with more than 2000 stores. RIFF offers webcare services, like e-mail and call, in five different countries and three different languages, including Polish. The Action team is the first contact point for customers with questions regarding: products, orders, delivery times, damage reports, and complaints. They receive questions like: “Can I return my purchase”, or “the delivered product is broken, what should I do?”. Every interaction, every customer, every solution is different at team Action. We make sure every customer gets the best tailored service.