The moment you walk into the airport terminal, you will be greeted by one of our colleagues in the departure hall. Our colleagues are the first people you encounter, and help travellers with their questions regarding their flight, luggage or the services at Schiphol. Not only will they be able to assist you in the departure hall, but they are also located in the baggage reclaim hall. This way, passengers searching for their bags after a long flight can ask for assistance when needed.