Customer Care Specialist (English/French)

Êtes-vous prêt à relever un défi unique ? Enfourchez votre vélo et faites la différence chez l'un des principaux fournisseurs de bicyclettes !

Join our dynamic team and work from our bustling office in Amsterdam. We are looking for enthusiastic Customer Care Specialist with an excellent command of both English and French. After an intensive training day, you'll be ready to go full throttle, given the urgency and complexity of the project.

What  will you be doing?

  • You are the first contact person for customers and play a crucial role in communicating the recall;
  • You do not make grammatical language mistakes and have an excellent sense of language that allows you to communicate flawlessly in both English and French.
  • You will provide email and telephone support to customers, ensuring that they are addressed clearly and in a friendly manner;
  • You keep important records and ensure accurate recording of information about any claims;
  • You cooperate with internal and external specialists to ensure smooth handling of the recall;
  • You will organize logistical solutions and liaise with partners to ensure everything runs smoothly;
  • You will start working at one of our partners and ensure that the cooperation runs smoothly;

 

Who are you? 

  • You are available immediately;
  • You have an HBO working and thinking level;
  • You have experience in customer contact and know how to speak to customers in a professional and friendly manner;
  • Excellent command of English and French, additional language skills are a plus;
  • You are flexibly available both weekdays and weekends from 09:00 to 22:00;
  • You are empathetic, responsible and have a passion for customer service;

     

What do we offer? 

  • Money! That is; €16.00,- gross per hour with additional allowances for evenings, weekends and holidays;
  • Working on location in the heart of Amsterdam, in an inspiring and dynamic environment;
  • Availability of at least 20 hours per week, with the possibility to work more hours;
  • Access to Goodhabitz training courses to further develop your skills;

 

Are we a match?

Do you recognize yourself in the above description? Will you take on this challenge as a Customer Service Representative? Join us by sharing your CV using the form below. For questions, please email working@riffonline.com.

Please note: This job posting is in collaboration with our partner. When you apply, we will forward your CV to our partner for further processing.

 

Who is RIFF?

Welcome, we are RIFF. No standard customer care center. No standard help desk. But the special forces for complex customer care. For more than 13 years we have been a driven specialist in well thought-out, creative and practical solutions. In any challenging situation. From calamity to crisis. From recalls to disasters.

At RIFF, premium customer contact is central 24/7. Through any system and in any channel. Leave that to our elite team of over 300 highly educated digital natives. With an optimal mix of experienced specialists and young online talent. Who, with the use of all their knowledge of digital and a sharply trained eye for the human dimension, always offer a solution.

RIFF Be Digital, Stay Human

Solliciteren
Customer Care Specialist (English/French)
RIFF Amsterdam
  • Amsterdam, Op locatie
  • 16.00
  • Vanaf 20 uur