Social Media Webcare Specialist - Philips (French/English)

Join the Digital Revolution with Philips Domestic Appliances!

Are you a proficient digital strategist, a dedicated sustainability advocate, and a skilled social media expert? Do you possess a talent for problem-solving, a flair for communication, and a passion for fostering connections? Fluent in French (C1 level) and poised to revolutionize webcare? Well, get ready to take your career to the next level because we have an opportunity tailor-made for you!

Calling All Creative Minds!

As a Social Media Webcare Specialist, you'll serve as the primary liaison for Philips Domestic Appliances across various digital platforms. From social media channels to online review forums, you'll expertly handle customer inquiries and ensure exceptional brand representation.

If you're prepared to embark on this transformative journey and contribute to our mission of digital excellence, apply today to join our esteemed team at Philips Domestic Appliances!

What will you be doing?

• Monitoring all online expressions on Philips’ social media channels and keep a close eye on escalations and hot topics;
• Answering questions from potential and existing consumers about the our client’s product range, in French;
• Improving the customer satisfaction on all our partner’s social media channels, forums and review sites, striving for a 100% customer satisfaction;
• Proactively sharing feedback with the team’s manager, to ensure a continuing improvement to the client’s product range and services.
• Working as part of our French speaking social media team during the current opening hours of 09:00 – 17:00 on week days and in the weekends;

Who are you?

• Your empathetic nature ensures you always approach situations from the customer’s perspective, striving to deliver that smile, no matter the circumstance;
• You don't make grammatical language errors and possess an excellent language intuition, allowing you to flawlessly respond to all inquiries in writing;
• You think outside the box to independently solve problems and answer questions. This ensures that every customer feels not only heard but also genuinely helped;
• You're adept at engaging with customers via social media or email;
• Your command of the French language is superb, enabling you to communicate clearly and error-free;
• You're willing to occasionally work at our office in Amsterdam;

 What do we offer you?

• The salary in this role is €14.25,- gross per hour;
• We offer a min-max contract of 24-32 hours;
• Regular working hours, 09:00 – 17:00 during the week and weekend.
• We also offer the possibility of working from home, allowing you to be flexible and strike a good work-life balance;
• You will receive intensive brand, product and customer training.
• Working for an international organisation with a strong focus on meaningful innovation and sustainability;
• Holiday pay, a good pension scheme and 25 holiday days per year for full-time employment;
• Access to Goodhabitz training courses; 

 Are we a match?

Do you recognize yourself in the above description? Are you up for this challenge as a Social Media Webcare Specialist? The customer care elite corps. Join RIFF by sharing your resume using the form below. For questions you can email working@riffonline.com.

 Who is RIFF

Welcome, we are RIFF. No standard customer care center. No standard help desk. But the special forces for complex customer care. For more than 13 years we have been a driven specialist in well thought-out, creative and practical solutions. In any challenging situation. From calamity to crisis. From recalls to disasters.

At RIFF, premium customer contact is central 24/7. Through any system and in any channel. Leave that to our elite team of over 300 highly educated digital natives. With an optimal mix of experienced specialists and young online talent. Who, with the use of all their knowledge of digital and a sharply trained eye for the human dimension, always offer a solution.

RIFF Be Digital, Stay Human